Consumer Protection Principles

Our commitment to the protection of customer interests

  • Bank shall deal fairly and honestly with you in every interaction.
  • Bank shall be transparent with you, and provide you with the  information you require about products and services that are easy to access and understandable.
  • Bank shall make you aware of the financial risks and opportunities that apply to a product or service before you buy it.
  • Bank shall work in a professional manner for the benefit and protection of your financial interests.
  • Bank shall monitor and protect your financial assets against fraud.
  • Bank shall protect your financial and personal information and ensure it is not disclosed to third parties.
  • Bank shall give you easy access to file a complaint through mechanisms that are affordable, accountable, timely and efficient.
  • Consumer shall have the freedom to search, compare and where appropriate, switch between products, services and banks with ease.

Your responsibilities for the protection of your interests

  • Be honest and accurate with all the information you give to the bank.
  • When applying for a product or a service, ensure you have read all information given to you and you are aware of your obligations.
  • Always clarify with bank employees about anything that is unclear or a condition that you are unsure about.
  • Don’t hesitate to file a complaint or escalate your issue to higher levels if appropriate.
  • Make sure you understand all terms and conditions associated with any products or services.
  • Keep in mind that some financial products or services carry risks and the bank should clearly explain these to you.
  • Apply for products or services that suit your specific needs and financial capability.
  • Report unauthorized transactions to your bank immediately.
  • Do not disclose any personal or banking information to any third party.
  • Seek the bank’s advice when encountering any type of financial difficulties.
  • Ensure that your banking information is up-to-date at all times.
  • Do not sign empty or partially completed forms.
  • Review all your documents before signing.
  • Keep all your banking documents and cards in a safe place.


The Bank will never contact you for any information updates. You can only update your information by visiting our Bank.